General

These terms and conditions (the Terms) govern the users (you or your) use of this website (the Website or Site) and your relationship with this Website (we, our, or us). 

Please read them carefully as they affect your rights and liabilities under law. 

If you do not agree to these Terms, please do not access or use the Website. 

This Website reserves the right to change these Terms without prior notice at any time.

These Terms have been carefully written in plain English for clarity. If you have any query, please contact us prior to placing your order, as placing an order with us automatically implies that you agree with the Terms (both shown and linked to) below.

1.  Format of the Contract
  
1.1  These Terms of Business and Sale (the Terms) apply to all goods supplied by the Website (the Supplier).

1.2  No contract exists between you and the Site for the sale of any goods until the Site has received and accepted your order, and the Site has received payment in full in cleared funds. Despatching the goods and supplying you with package tracking information shall be considered our acceptance of the contract to supply.  Once the Site provides that despatch information, there is a binding legal contract between us.

1.3  We may change these Terms at anytime in relation to any future orders, without notice to you .
  
1.4  Refusal to serve 

We reserve the right to refuse to supply any order placed, without giving a justification. 

• 1.4.1  Placing an order via our web site does not constitute a contract until goods are paid in full by cleared funds and despatched from our premises. 

• 1.4.2  We reserve the right to cancel any sale after charging and prior to the goods leaving our premises, in which case a full refund of any amounts already charged will be made.

• 1.4.3  We reserve the right to refuse to accept further orders from you should you repeatedly return items, whether for exchange, refund, or replacement.

2.  Description & Price of Goods
  
2.1 The description and price of the goods you order will be as shown on the Site at the time you place your order.

2.2  Every effort is made to ensure that the prices shown on the Site are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.  In such cases, if you fail to reply within seven days, the order will be treated as cancelled and any pre-payments or deposits will be handled as per our Refunds Policy.

2.3  Our prices for unpurchased (order not confirmed) goods and services, are subject to change without notice.

2.4  Substitution / Availability

It is possible that, from time to time, products may be incorrectly listed and are no longer available, have had a specification change, or are no longer available at the listed price. It is also possible for an incorrect price to be entered during the ordering process. 

• 2.4.1  We reserve the right to refuse to serve in these instances.  

• 2.4.2  We reserve the right to substitute merchandise of equal or better quality if the merchandise requested, has been sold out.  

• 2.4.3  We reserve the right to substitute brands, and as such photographs are only a representation of the product sold (See clause 10 below).

2.5  Tax
All prices are displayed exclusive of VAT and other taxes.

• 2.5.1  Customers outside of Thailand will pay the price displayed, but may also have to pay import duties, purchase tax, GST, or VAT to the Customs authorities in their own country.

• 2.5.2  Customers within Thailand will currently not be charged VAT, but in the future may have to do so.  When this happens, the VAT rate and amount will be displayed in product descriptions and during the checkout process.  No other notification of this change will be made.

Our full Terms are contained in several documents within the site, namely -

Terms & Conditions of Business

• Terms & Conditions of Sale and Business (this page), detailing -

  • the general conditions and provisions of purchasing from Long Range Logistics.

  • the general conditions and provisions regarding products, liability, and responsibility.

• Simplified Payments, Refunds, & Returns Policies, detailing -

  • Payments Policy.

  • Returns Policy.

  • Refunds & Purchase Credits Policy.

• Delivery & Returns, detailing -

  • Shipping & Delivery Services Policy.

  • Delivery Non-Performance Guidance.

  • Replacements & Returns Policy.

Use of the Website

• Conditions of Use (of this website), detailing -

  • Our Site-Use Policy - use of the site by registered and non-registered users.

• Privacy Policy, detailing -

  • Our Policy & Responsibility Statement regarding safety, storage, and use, of customers personal and identifiable information.

  • Our policy regarding newsletters, unsolicited email, and use of mailing lists.

Further Assistance for Customers

• Buying and Paying FAQs, detailing -

  • User guidance about payment options

  • Acceptable payment methods

  • Cleared and uncleared payments topics

  • Payment - Frequently Asked Questions (FAQs)

• Delivery & Returns FAQs, detailing -

  • Simple answers to common delivery questions.

  • Easy to find & understand guidance for most delivery issues.

  • Concise guidance regarding non-delivery, replacements, and refunds.

3.  Payment
Please see our Simplified Payments Policy page for more information.

  
3.1 Payment for the goods and delivery charges can be made by any method offered to you during checkout on the Site at the time you place your order. Payment shall be due before the despatch date, and time for payment shall be a fundamental term of this agreement, breach of which shall entitle us to terminate the contact immediately.

3.2  No goods will be despatched until cleared funds are received, through online services, manual offline payment methods, or through normal banking channels manually or electronically.

3.3  Payments shall be made by you without any deduction whatsoever, unless you have a valid court order requiring an amount equal to such deduction to be paid to you, by us, immediately.
  

NOTE - The Buying and Paying FAQs, and the Delivery & Returns FAQs, pages, provide clarification and guidance only, and anything contained within them supplements but does not supercede, cancel, or otherwise amend or replace the terms, conditions, and policies on the other pages named above.

4.  Delivery

Please see our Delivery Policy page for full information

4.1  The goods you order will be delivered to the address you give when you place your order. If using PayPal to pay, we will only deliver to the registered PayPal address held on file by them. This will be determined from the PayPal payment details page on the PayPal website. There are no circumstances that will override this, it is your responsibility to ensure your address is correct and current.

4.2  If you pay with PayPal and you are not located in a PayPal Seller Protection Policy (SPP) country, Postal Insurance is a compulsory surcharge when it is available to your country. If it is not available to your country at the time of purchase, we reserve the right to refund and request an alternative payment method.

4.3  If signed-for delivery cannot be made to your address at the first attempt, and your delivery uses the post office, your postal officer should leave an attempted delivery card (but might not) and you will have to collect from the postal collections office.  You may have to visit them more than once - including at the expiry of the stated normal transit period.  You have to certify on the Late delivery report form that you have visited your postal collections office.

4.4  Every effort will be made to despatch the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in despatch. Whenever possible, we will inform you as soon as possible. Transit time between despatch and delivery is the liability of the postal service you instruct us to use, the Customs service in your country, and yourself (collections from depot).

4.5  Upon receipt of your order you will be asked to sign for receiving the goods in good condition, you must check the delivery before signing - if it is damaged, state this next to your signature. Failure to do this may affect any insurance or warranty claims that you make thereafter. No claims for goods missing from a consignment will be accepted once 72 hours have passed from time & date of signing for goods, it is your responsibility to check the package to ensure all items are correct and present.

5 Risk & Title

5.1  The goods are at your own risk from the time of delivery.

5.2  Ownership of the goods shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of: 

• 5.2.1  the goods, and

• 5.2.2  all other sums which are, or which become, due to us from you on any account.

5.3  We shall be entitled to recover payment for the goods even though ownership of the goods has not passed to you from us.

5.4  If for any reason whatsoever after despatch of the goods, you reverse or reclaim your payment, then the title of the goods remains ours and the risk and liability becomes yours immediately upon such reversal or reclaim of payment.  Unless the goods are returned to us by the delivering agent or you, then you remain liable for payment for them until such time as the delivering agent admits liability for loss and compensation, or until the goods are returned to us.

6.  Cancellation
  
6.1  Except in the case of faulty, misdescribed, or mis-manufactured bespoke goods, if you change your mind and request cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost, and in undamaged, unused, resellable condition.  All returned goods are carefully inspected on receipt for signs of use or misuse and if found, no refund will be given.

6.2  The goods must be returned to the address shown within the contact us section of the Site. You must take note that return of non-faulty goods incurs a restocking charge of 10%. 

6.3  In the case of faulty or misdescribed goods we may, after receiving notification in accordance with clause 4.5, ask you to return the goods yourself and refund you the reasonable postage costs authorised by us, once the goods have been received by us.

6.4  Bespoke goods made to your specifications (such as hand-painted or customised products) cannot be returned unless mis-manufactured.  It is therefore important you make absolutely sure that the item matches the correct dimensions and specifications you require, and which must be fully specified before production begins.

6.5  Once you have notified us that you are cancelling the contract, we will refund or re-credit you within 30 days (of the goods return date, or cancellation date if before despatch) for any sum that has been paid by you or debited from your credit or debit card for the goods.

6.6  Except in the case of faulty or misdescribed goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.

Change of Mind

In the event of "Change of Mind", postage costs are not refundable.  We do not refund postage in either direction, and any product-price refund may be charged a 10% restocking and handling fee.

See our Returns & Replacements Policy for more details.

See our Simplified Payments, Refunds, & Returns Policy for additional explanation.

7. Warranty

7.1  Products displayed on the Site are provided "as is" without warranty of any kind either expressed or implied (unless specifically stated in a product description) other than a guarantee to replace or exchange goods that are defective or damaged on delivery, provided we are informed within 7 days of delivery that goods are defective, or informed within 24 hours of delivery if they were damaged in transit as per clauses 4.5 and 7.3.

7.1.1  Products returned under clause 7.1 must initially be returned at your cost.  If we validate the defect or damage occurred before the goods were despatched to you, then we will refund the postage cost of returning the goods provided it is reasonable and followed our authorised methods.

7.2  If there is any defect in returned goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer or us, failure to follow our instructions, or any alteration or repair carried out without our approval, then we will not issue replacement goods, refunds, or purchase credits.

7.3 If the goods we supplied to you are damaged on delivery, you must notify us in writing, via email or fax, within 24 hours of delivery and then follow the requirements of our Returns & Replacements Policy

Liability Exclusion

Should any product description state a product is fit for a specific purpose, and it then prove to not be so, our liability shall be limited to refunding the payment you made to us for that product, and upon receipt of returned goods, any return postage costs approved by us.

In no event shall the Site be liable for any  special,  incidental, indirect, or consequential damages of any kind, or any damages whatsoever arising from goods failing to meet your intended purpose if the Site did not specifically state, at the time of purchase, that the goods will meet that purpose.

See our Returns & Replacements Policy for more details.

See our Simplified Payments, Refunds, & Returns Policy for extra guidance.  

8. Limitation of Liability

8.1  Subject to 8.2 below, if you are a consumer we shall not be liable to you for any loss or damage in circumstances where:

• 8.1.1 there is no breach of a legal duty owed to you by us or by our employees or agents;

• 8.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;

• 8.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.

8.2  Nothing in these conditions excludes or limits our liability for death or personal physical injury caused by our negligence or fraudulent misrepresentation.

9. Data Protection

Please see our Privacy Policy page for full information.

We will take all reasonable precautions to keep the details of your order and personal information secure, but unless we are negligent, we shall not be held liable for unauthorised access to information supplied by you.

Privacy Policy

We do not capture or store any of your payment method information - 3rd party payment services (chosen by you) do so when you use them to pay us.

10. Images & Third Party links and information

10.1  Product images are for illustrative purposes only and may differ from the actual product.

10.2  We are not responsible, and will not accept returns, or refund claims, for reasons of colour variance due to computer colour settings or variation of output device performance, including but not limited to monitors, printers, plotters, or any other video device.

10.3  We cannot accept responsibility for any third party information or links within our site, nor for the accuracy of the information they contain.  We shall not be responsible for advertising errors that fall beyond our control. 

Product Description

Every effort is made to ensure that descriptions, photographs, and prices, shown on the website, are accurate at the time you place your order - please let us know if this is not the case.

11. Jurisdiction / Disputes

These Terms of Business & Conditions of Sale and the supply of the Goods will be subject to the Laws of Thailand and the Thai Courts shall have jurisdiction in respect of any dispute arising from the contract.

If you have any concerns regarding our service please contact us.

We aim to provide 100% satisfaction to our customers. Based in Thailand, we use European, and American, Distance Selling Regulations (and other similar, consumer protection legislation), as the framework for our business operations and policies, but we do remind customers that we are not governed by such laws.

12.  Copyright
The information on this Web site is protected by copyright: 

Copyright © 2008 Long Range Logistics.  All rights reserved.

No portion of the information on this Web site may be  reproduced in any form or by any means without the prior written permission of Long Range Logistics. 

Receipt of your correspondence by Long Range Logistics, grants us royalty-free license to recreate for use and to distribute any material, partially or wholly, included in your correspondence, at our discretion.

13.  Trademark Information
All information displayed on this Web site is the property of Long Range Logistics or other third parties. You are not permitted to use Trademarks without the prior written consent of the owner of such Trademarks. All materials used on the Site are being provided as educational, descriptive, and instructional content to our customers.